Why is Customer Engagement Software Gaining Momentum?

Business and customer engagement” Does the connection between the two clicked in your mind too? Well, the two terms have such deep connection that only a businessperson can understand. Business is incomplete without customer management and vice versa. Why do you think those top entrepreneurs use highly advanced software for customer management? No, they do not have money swarming in their accounts, but the vitality of this software compels them to get it for their organizations.

Customer Engagement: The Definition

Customer engagement software administers customer interactions and communication throughout a variety of channels and touch points. The activities it covers are Web chat, marketing personalization, customer self-service, and even CRM systems. Advanced customer engagement software encompasses the customer interactions, showing the right path to potential and even current customers. With the valuable assistance of this software, your customers can expect the right information on right time (just when they want).

In short, the customer is valued all the time

So, what makes it mandatory for your organization as well?

Retain Customers

Regular and constant engagement with the customers helps them in holding on to you. No matter how you are engaging them, be it live chat with customers,or mailing them on daily basis, keeping an eye on them is needed. Do you change your primary email provider, ever? Well, nobody really does, because those features are valuable. Similarly, if your customers are getting what they want, they are never going to leave your side.

Valuable Referrals

When your customer engagement strategy is extremely good, there is no chance you are not going to retain your customers. And, once they like your services it is easier to make more network. Of course, word-of-mouth works even today. This strategy is here to stay, we believe. Already engaged customers are the biggest source of earning new customers.

Builds Relationship

Constant engagement with customers means also sharing their values, a bond, a relationship that makes them stay with you now and for many more years to come. Helping them when they need you the most is what builds the trust. And, with this trust, you can make your relationship stronger. So, when you invest in such customer engagement software, thereis a beautiful relationship that happens.

Fewer Efforts

Engaged customers will always go out of their way to do business with you. And, the reason is the trust and relationship that you share with them. As they believe your services blindly, there will be lesser of the efforts to hunt for new customers.

So, be it live chat with customers or anything else that will help your customers stay with you. Engagement with customers in any form is great, so why not choose a perfect customer engagement software and begin making way to success today.

After all, customer engagement software is gaining momentum nowadays!

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How AI Chat is Changing the Corporate World like Never Before

Technology is changing our way of living and conducting a business, from SIRI to self-driving cars things are on a different level of Hi-tech. Surely, artificial intelligence is progressing rapidly. Yes, how can we forget AI chat is redefining our way of conducting business?

The corporate world is changing, AI has triumph card for all who need to give an edge to their business without investing in much. Let’s us first understand what AI is.

What is AI Chat?

As we, all know science fiction often portrays AI as robots having incredible human-like characteristics. How can we forget that it can encompass everything, be it Google’s search algorithms or IBM’s Watson? In the present time, it is commonly known as narrow AI, which is designed to perform certain less technical tasks such as facial recognition or simple internet searches.

But, when it comes to long-term goal various researchers opt for AI with a stronger version. While narrow AI may outperform certain tasks that humans can’t perform. Perhaps, this is the reason that AI chat bot has turned as an essential part of all businesses, not an additional feature.

A chatbot is a computer program that has been designed to conduct a conversation via textual methods. And, it convincingly simulates how a human communicates in a more defined manner.

Cross your fingers and get ready to give your business the much-needed edge with it. There are various benefits of AI that are making it sell like hot cake.

Reduce the Chance of Error

With the help of AI, the probabilities of committing errors are almost nil so you can achieve great accuracy without much effort. It is really easy to fetch accurate and precision results with complex situations or data.

For example, a manager can't read all the marketing reports of the company, but intelligent cognitive software theoretically can. Well, it cut through the boundaries of human attention, focusing power, stamina, and mind at certain points, thus, more effective than human work power. And AIchatbot Software improves the communication power between employees and clients.

Correcting Human Error

This wonderful tech invention not only resulted in making work process for businesses less complicated but also improvised things by correcting the common human errors before any command is like incredible.

Making lives Easy

AI offers a plethora of simple solutions for daily life by handling various tasks that can make working really stress free and simple. And, by going for mobile help desk solutions things have turned out to be more interesting.

Reduce Human Resource

Yes, with this avatar, it is easy to save human resource and invest in other tasks. As all the major and complicated tasks can be left to the software. Isn’t it great?

Apart from this, you can reduce the cost, track visitors’ behavior, promote a website, save time, engage your customers, and so on. Well, with the help of this software, we have understood one thing for sure that modern company needs a modern approach. Surely, this is the reason that companies are investing in this software, after all, it is worth investing in.

So, in the age of AI, no business should leave no stone unturned to give business the right support and direction. Just look for the right firm to get the best free customer service support and product. Right technology, better business growth!

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Taking CRM to Another Level – Customer Centrism, AI Chatbot and More

While you will come across a lot of CRM 101 talk in 2017, telling what to do what not, you must accept the fact that CRM is much more than calling and emailing now. With AI chatbot being the hottest trend in in this arena, and businesses going highly automated, you know you can't handle customer only via calling and emails. The world of sales and marketing has come to much more than that, and what exactly is what we'll find out here.

What is Customer Relationship Management about in 2017?

• Selecting the Apt CRM

Remember this one rule of the thumb – one size doesn't fit all. Even if two businesses are the same in essence, they are never the same in all aspects. Every setup is unique in its own way and that is why you can't just pick up a CRM software or model just because it works well for your competitor. Be sure to understand the requirements of your business as well as your audience, only then can you choose the best one.

You've got to figure out what works best for you according to your audience, their culture and habits, the demographics, your financial as well as organizational setup, only to name a few.

• Integrating Marketing and CRM – Automation is the Key

• 
• So, have you already opted for automated marketing? Does your business have the ability to differentiate between SQLs and MQLs? Have you eased the process of sales with marketing? Is digital marketing a major part of your overall marketing plan? If yes, there is no way you could skip automating CRM.

AI customer service is something you will have to look into and implement sooner or later because that is how you will end up integrating the best of marketing with the best of CRM. Live chat through chatbots, customer support through WhatsApp and Facebook messenger is something you must adopt sooner rather than later to get the entire automation process in line.

• Understanding the Related Processes and Having them in Place

CRM is not a magic wand. Today, the emphasis on customer journey and feedback is necessitated just for one reason – betterment of processes. CRM is a process in its own right, but what will surely ensue after it will be more processes, better processes that set all the things standing in the way of great customer support and even greater sales, right.

• Data – This Year is All about Data

Now, one great thing about using automated marketing and AI customer service is data – something that cold calling and outbound prospecting doesn't give you. And, 2017 is all about data. Like mentioned above, customer information and journeys are a mine of business possibilities and success. If you can use that data to the fullest, there is no stopping you.

CRM 101 – Organize this data correctly and you will be on the top of the game. Make is so easy to comprehend and access that you can pull it out and read it in a moment. This will act as your basic and biggest step to more conversions through lessons learned.

• Listening Socially

These are not the times to believe in letting the dogs bark if they may. The times are playing high on social media. Customers also get back to you through social media platforms, especially, Facebook and Twitter. And, people have stuff to say – good and bad.

The key is to listen, both positives and negatives. While appreciation is always something we chance upon eagerly, criticism is something you must never leave unaddressed. Address your shortcomings; revert to criticism in the most positive possible manner. That is one implicit but great way to manage your CRM intelligently.

If CRM 2017 is to be summed up, the biggest lesson to learn is that of automation. Do you think it's about time you had an AI chatbot in place?

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Contact Agent.ai for AI Online Customer Care Software

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How Artificial Intelligence Making a Difference in Customer Support

Customer service landscape is changing. Companies are focusing on new ways to offer quality services to their customers. And, artificial service and technology doing a tremendous work in this. Although Interactive Voice Response (IVR) systems were started with an aim to satisfy customers, better they weren’t able to keep the pace with the growing demand of customers. 

The AI is a system that reduces the customer without frustration and reducing wait times. As calls are directed to the intelligent software, issues are solved fast and effectively. With calls getting instant answer and satisfaction, customers feel satisfied. 

Here are reasons why customers enjoy this latest service:

 Customers are Happy

Modern customers are demanding. They want answers to their questions instantly and intelligently. A recent study says that by 2020, customers will manage their problems without interacting with humans. Sounds interesting, isn’t it? 

However, the more advanced form of intelligent virtual assistance can mimic the sound of salesperson, tech supporter and service agent and speak naturally. The service is proven great so far, however; not all sectors trust this system yet.

 Effective and Reliable

Agents won’t be effective unless they are dealing with customers every time they get a call. But, this technology collect calls and direct them to agents solving similar problem as it adds a layer to the regulatory monitor 

In case the agent is not able to answer the customer, the AI quickly looks back to its query backup and solves the issue. By making agents effective, the customer’s query solving time reduces to a greater level. 

This means, the level of agents also decreases solving better and reducing the average time. This is why AI customer service and technology  is rapidly increasing problem-solving capabilities.  

 Reduces Cost and Improves Customer Support

Most companies that are using AI in their business operations are happy to that their overall cost has been reduced to a big level. Handling customer through AI system also improves customer support of the company to a new level. Looking at the great change they see in the customer satisfaction, they more than welcome this technology to their business. 

Here are some key facts on why you should use artificial intelligence:

 68% Customer Leave Due to Poor Customer Support

Research says that around 68% customers leave a company due to poor customer support. It is actually due to the overall poor quality of customer service due to which most customers feel dissatisfied and leave a company. 

 89% customers are Frustrated by Repeating their Problem to Multiple Customers 

Although companies work hard to offer better customer service to the customers yet most of the times the customer feel frustrated while repeating their problem to different agents. 

AI made a tremendous impact in some of the areas of business and is being preferred by many business units. The change it bought in the service department has made people switch to virtual assistance and gain the benefit of technology. This is why artificial service and technology is used in many sectors. 

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